Help

Found a bug, have an idea or a question? Send us an email.

Support email

What you can write about

  • Bug report: what you did, what happened, which device and browser you use.
  • Feature idea.
  • Account or data question.
  • Privacy request (a request about your data).

Reply time

We reply within a few days.

Never send your key by email. We will never ask you for it.

Frequently asked questions

I lost my key. What now?

A key cannot be recovered. The server stores only an irreversible hash of it, not the key itself, and there is no recovery by email or phone. That means we cannot help either.

If you are still signed in on another device, you can open your notes and copy the text (“Copy text” in the note menu). Changing the key also needs the old key.

How do I delete my account?

Open the account menu (the icon at the top right), choose “Account”, expand “Danger zone”, press “Delete account…” and type your key. All notes and categories are deleted immediately and this cannot be undone.

Is my data encrypted?

Note titles, subtitles and text are encrypted on the server with AES-256-GCM before they are stored. Your key is stored only as a hash.

This is not end-to-end encryption: the server can decrypt notes to show and search them. Category names are stored unencrypted.

Is it free?

Yes, for now. Limits per account: 2,000 notes, 50 categories and 50 MB; one note's text can be up to 500 KB.

Can I export my notes?

There is no bulk export at the moment. You can copy a note's text with “Copy text” in the editor menu.

Where are the notes I deleted?

In “Trash”. Notes moved to the trash are kept for 30 days and you can restore them during that time. After that they are deleted permanently. Notes in the trash count toward your quota. You can also delete them permanently one by one or empty the trash.

How do I sign in on another device?

Enter the same key. To end all sessions, use “Log out of all devices” in the account menu.

Why is there a bot check?

To stop automated account creation and key guessing, Cloudflare Turnstile runs in the background when you sign in or create an account.

Can I install the app on my phone?

Yes. Use your browser's “Install” option or the “Install app” button in the account dialog. Notes are not stored on the device, so you need an internet connection to reach them.